Emergency Services in Montgomery: How We Help You

If you have an emergency in Montgomery, you’re in good hands. From the moment you dial 9-1-1, our team responds quickly and professionally.

How Your Call Is Handled

• When you call 9-1-1, our Department of Emergency Communications uses a modern touch-screen phone system to route your call to an available call-taker.

• If your situation requires dispatch, we enter the details into our Computer-Aided Dispatch (CAD) system, which coordinates police, fire, and EMS responses.

What Happens Next

• The CAD system verifies your location and sends the incident to the right dispatcher—police, fire, or EMS—based on the type of emergency.

• Emergencies can range from noise complaints to serious situations like cardiac events, shots fired, or structure fires.

• Dispatchers use the system to recommend the best available units and prioritize incidents according to guidelines set by police and fire departments.

How Officers Receive Information

Once assigned, police units receive details on their Mobile Computer Terminal (MCT). This allows officers to:

• View dispatch information

• Update their status without using radio

• Access local and statewide databases for warrants or safety alerts

• Connect to the NCIC system for international criminal justice information

Continuous Support

• Dispatchers stay in contact with field units and manage resources to respond quickly as situations change.

• Technical assistants handle inquiries, records, and tactical support for critical incidents.

• Every shift is overseen by a shift commander and two supervisors, ensuring quality control and smooth operations.

Our Commitment

• We work around the clock to keep Montgomery safe, using advanced technology and a dedicated team to respond to emergencies efficiently.