No. Individuals have the right to decline assistance, shelter, or other services.

CIT can offer resources, encourage voluntary participation, and coordinate support, but individuals cannot be forced into services unless other legal circumstances apply.

No. Property owners should not attempt to remove individuals themselves.

For safety and legal reasons, contact law enforcement and allow the situation to be handled through the proper process.

No. Individuals are not arrested simply for experiencing homelessness.

Enforcement action may only occur if a crime has been committed or if a property owner files a trespass complaint after proper notice and legal steps have been followed.

Yes. During extreme heat, cold, or other dangerous weather conditions, CIT officers may help direct individuals to shelter, warming centers, cooling centers, or other safe locations.

Officers may also help provide transportation to shelters or connect individuals with immediate assistance when conditions are dangerous.

The CIT process typically follows these steps:

1. A concern is reported by a resident, business, property owner, or City department.

2. CIT is notified and responds to the location.

3. Officers assess the situation and make contact with the individual or individuals involved.

4. Resources and assistance are offered.

5. If the situation involves private or unauthorized property, proper notice may be provided.

6. CIT conducts follow-up as needed.

CIT works with approximately 150 to 200 individuals each week, depending on reported needs, outreach activity, and community conditions.

CIT officers respond to reported concerns, assess the situation, make contact with individuals, and help connect them to available resources.

This may include referrals for shelter, food, clothing, transportation assistance, or other community-based support services.

CIT may return to the location for follow-up.

If individuals remain on the property after proper notice, the property owner may be able to pursue a trespass complaint. Any enforcement action must follow the appropriate legal process.

For non-emergency concerns, contact the Montgomery Police Department’s non-emergency number. CIT will be notified when appropriate and will respond based on the situation.

When individuals are on private or unauthorized property, they may be given 48 to 72 hours to leave the property.

During that time, CIT may offer resources, outreach, and assistance to help the individual connect with services or relocate voluntarily.

The Crisis Intervention Team, or CIT, is a specialized unit within the Montgomery Police Department that responds to situations involving homelessness, crisis-related concerns, and individuals who may need outreach, assistance, or connection to services.

CIT works to balance compassion, public safety, individual rights, and property owner concerns.

CIT may help connect individuals to resources such as:

• Emergency shelter

• Food and clothing

• Transportation assistance

• Community-based support services

• Outreach organizations

• Warming or cooling centers during extreme weather

Call 911 immediately.

Situations involving a break-in, threats, violence, weapons, or immediate danger should always be treated as emergencies.

Do not attempt to remove or confront the person yourself. This can be unsafe and may create legal issues.

Contact the Montgomery Police Department’s non-emergency number so the situation can be assessed and handled through the proper process.

The warming center is located at:

1751 Commerce Drive
Montgomery, AL

During extreme weather events, the center may provide shelter, food, water, and a safe, supervised environment.

CIT may be contacted by:

• Property owners

• Business owners

• Residents

• City departments

• Community partners

For non-emergency concerns, contact the Montgomery Police Department’s non-emergency number.

CIT works with local organizations and community partners, including:

• Friendship Mission

• The HUB / MAP Center

• Homeless Coalition partners

• Local outreach groups

• City departments and offices

For emergencies, call 911.

For non-emergency concerns, contact: 334-625-4800

Important Reminder: Please do not attempt to handle these situations on your own. If there is an immediate threat, call 911. For non-emergency concerns, contact the Montgomery Police Department so the situation can be assessed safely and legally.

The City must follow the law, respect individual rights, and provide opportunities for assistance when possible.

CIT uses a structured process that balances compassion, public safety, property rights, and legal requirements.